Category
Customer Behavior
Study Type
Offline & Online
Duration
4-8 Hour Intensive Course
Language
Conducted in BM & English Adaptive
HRDF/ HRD Corp
Claimable
- Area Managers
- Head of Department
- Managers
CUSTOMER BEHAVIOR TRAINING
Strategic Customer Value Proposition (ARMC)
a. Design a Customer Value Proposition based on the Organization Targeted Users
b. Understanding the Customers Behavior Now and Then
c. Think Creatively in Providing Satisfaction to the Customers
Concept of Customer Values
- Importance of Customers in Retail
- Defining Customer
- Understanding the Customer Behavior
- Customer Now and Then
- Finding Customers’ Needs
Understanding The Values
- Introducing the 4 Stages of Customers’ Value
- Why Customers Pay
- What Value Customer Pay For?
- Understanding Customers Decision Making
- Concept of Competitive Superiority
Customer Needs
- Types of Customers
- Common Problems in Meeting Customer Needs
- Discover the Issues of Customer Expectation
- Introducing 4Cs of Customer
- Using Quantitative and Qualitative for Forecasting
New Concept of Customer Needs
- Discovering Customer Dissatisfaction
- Comparing with Competitors
- Buying Pattern of the Customers
- Identifying Customers Satisfaction
- Importance of Customer Satisfaction
Incoming of Customer Value Propositions
- Importance of Customer Value Proposition
- Finding the Target User
- Defining Customer Value Proposition
- Finding the Benefits of Others
- Finding Own Values – Describing Pain Reliever and Game Creators
Creating Own Customer Value Propositions
- Introducing the Strategy Canvas
- Using of Customers Problems
- Exploring the Customer Problems and Find Out the Expectations
- Using Own Values to Offset the Pain
- Introducing the KFS
Our Customer Behavior Training Can Help You To
Design a Customer Value Proposition
Understanding the Customers Behavior
Provide Customer Satisfaction
Our Client
What Our Client Say
About Our Other Programs
I joined the customer service program. Trainers Ee May & Nazrin are very helpful for us to improve customer service and can be practiced by all staff. Tq both of you.
With the systematic learning method, I’ve gotten a clearer overall picture about new retail.
Great learning about NEW RETAIL in 2 days.Learnt a lot of practical knowledge such as digitalization, branding, store management, people management etc to grow our business offline & online.#newretail #SenhengMY #OMO
Ee May was fantastic- learnt a lot during the class and she kept us engaged and was funny as well. Looking forward to learn more from her!
This program has given me a clear direction on how to organize my telemarketing content to my audiences.
Thank you SHRA for the 4 Hours of High energy training. I have learn a lot about the Right mindset, skillset, toolset of an effective leader
From this course, I have learned i have to improve teams product knowledge, customer service and how to handle customer. Most important is to change the mindset of my team from employees mindset to a boss mindset
The 2 days short course worth 15 times its fee. Thank SH Academy for the insightful sharing despite some of the info can be classified as trade secrets.
”With SHRA comprehensive training our sales have grown by 10 to 20 times!”